Tuesday, March 13, 2012

big companies low on services

Modern gadgets
To ease the work flow
Reach out to the customers
In real time and quick

This is what it is
Then when you try
The customer's services fail
You hear the music

Some instruct to press buttons
It will carry on for a few minutes
You are still put on hold
The basic customer's skill loses

Then there are companies
Redirect complaints and faults to center location
Instead of the local office to get it done in quick time
Case in point Telekom Malaysia

The faults or complaints will travel
In a circle before it is back to the local office
Talking of customer's services
It is gone to the drain

By the time the technician arrives
It will be many hours or the next day
Telekom Malaysia should rethink its handling
Give the customers quick remedial actions

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