May Bank, the country largest bank, has grown too big now. When it is a small bank, customer services is excellent. When it grows, the foundation of customer services disappears. You can write many letter of complaints, you can't get an answer. You can wait for a long time. Maybank is under the control of MoF under the Finance Minister. Even the customer service officers are not briefed of its products. When you ask, you have to wait. May bank introduced many products and at times these customer service officers are not well versed to tell you how the products work. So they keep calling back to those people handling these products. So in the first place Maybank should make sure its officers are really trained to handle products inquiries. Because it is the larget bank in the country, the bank can escape the scrutiny of the government. As I said it is under the Finance Minister...There are reports Maybank has grown inhuman and insensitive of human needs. Will the bank wake up? My guess Maybank will stand up proud and strong until a hurricane destroys it.....
Malaysia...cakap saja datang lagi esok ya!
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