services must improve...will it?

Services must improve.Productivity must increase. Delivery system must meet the people's needs or expectations. For a while I will see some improvements.When cost of living is going up, the increment will be talked of the past. The whole nine yard will not be accomplished. The cycle will set in. Everything boils down to square one....It is the attitude of a person to deliver his/her job. It is not really about pay increase( it will correspond the increase of products and services and taxes. Because somewhere the money has to come to offset the extra costs involved) Sin Chew Daily reported it will cost the government of BN something like $8 billion a year for the increase of civil servants pay. Mind you the government must find ways to increase its income to offset this huge expenditure. We are not talking about the 1.1 or 1.2 million civil servants, we are talking about the 550,00 retired officers on pension too. Of course I read reports that these pensioners can't survive with the pension that they receive....Hello what about other poorer segment of the people. CAN THEY SURVIVE? The government doesnt really assist these hardcore poor....perhaps the officers help a few just to put on record like the sake of planning something to show in their reports but it isnt planned properly...It is only for themselves to participate. When I was in Langkawi, it was a joke really about the planned tourism products. Mega sales nobody felt the atmosphere. Festival of Art I can't imagine what is all about then. These planners involved didnt put up notices long before the events were put up. It was only 3 days I could see the banners announcing these events would be held.....You think people will know and plan for it? Now the Perak State Secretary wants people to report direct to him about the poor services of the civil servants...because now they will get their pay increase. Why now? This is the attitude again. Get something then wants to do something. The State Secretary should walk the talk. He should go visiting government buildings. He can do it once a week pick a day and walk in. In a month he can visit 4 departments....I can imagine the impact he will make on his rounds. Here I can only dream about....because it wont really happen. After a while the services on the delivery system to the people will be talking again